• Investment Levels FAQ

  • FAQs About Our New Membership Packages FAQs About Our New Membership Packages

    1. Why did the RCoC change the membership structure?

    Like many member-based organizations, we are moving to a tiered benefits structure that provides benefits based on investment level and not the number of employees. Our goal is to improve benefits, value and the quality you receive from RCoC membership.

    1. How is the new structure different from the old one?

    The tiered structure clearly outlines the list of benefits members receive for each level. The new membership structure is more equitable. The “cookie cutter” formula is outdated. You’ll no longer be charged for services you don’t use and won’t be “punished” for growing your business (by hiring employees).

    1. Will I still be able to receive benefits that are not included in my selected level?

    Even though many of the programs and services are available a la carte, in most cases it is more cost-effective to use these benefits within the designed tier (which may be offered at a discount). Many of the programs are available to purchase separately at their stated fees. Some benefits, such as invitation-only or VIP receptions, are only available to members who invest in the selected levels.

    1. When do I have to do to change to the new structure?

    The RCoC staff will send a renewal letter about 30 – 60 days prior to your anniversary date that recommends a recommended membership level. You can select the level that best meets your needs. Until your anniversary date, your dues are still reflective of the previous employee count structure.

    1. What if I choose to upgrade to a different tier during the year?

    If you upgrade on your anniversary date (date you originally joined), you will be billed for the new tier. If you upgrade after your anniversary, you will be billed for the difference between the new tier and the unused portion of your current tier. Your anniversary will then be changed to the date you upgraded your membership.

    1. How do I access the benefits in my tier?

    Membership benefits in your tier may be accessed any time during the annual period. If there are benefits stated that you want to access, such as the mailing labels, call or email Chamber staff. RCoC staff will send you the item, provide a link, or get you registered!

    1. Which level is best for my business?

    Although the RCoC staff can recommend a level that is appropriate for you, you will have the choice to select your membership level. Each level offers a package of benefits for a fixed investment for one year. You may opt to select a different level the following year based on how you want to engage with the RCoC and the Rowlett community.

    1. What about non-profit organizations?

    Non-profit organizations may select any tier of membership. There is a $100 discount for non-profit organizations. Please contact the Chamber office directly to process your payment with the discount.

    1. Can I pay my annual membership dues in multiple payments?

    The RCoC prefers that you pay your annual investment in full. We will, on a limited, case-by-case basis, offer monthly payments. Typically this will require half down and the balance paid over the following 3 months. In no case will payments be extended beyond 6 months.

    1. Who can answer other questions I have?

    For additional questions, please feel free to contact Chamber staff. The RCoC staff can explain the programs, services and benefits of each level.

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