Packet Pick-Up
Frequently Asked Questions
Do I need a confirmation email to pick up my packet?
No
Where do we park?
There are several parking lots available to park in including the DART parking lot, the Chamber of Commerce parking lot, Coyle Middle School parking lot as well as parking along Coyle and Main St (until the roads are closed temporarily for the race).
Can someone pick up my packet for me?
Yes, you do not need a confirmation or driver’s license to pick up for another participant.
Is there a Kid’s run?
We are NOT having a Kid’s run or Mile Fun Run this year.
Can I register on race day?
Yes, we will be accepting registrations on the day of the run this year up until 4:00 pm. The cost to register on race day is $35. You are NOT guaranteed a shirt if you register on race day.
Can I exchange my shirt size?
Clean, unworn shirts can be exchanged once packet pick up is complete and after the race concludes on the day of the race. Shirt sizes are not guaranteed. You may NOT exchange your shirt during packet pick up.
Are strollers allowed?
Strollers are allowed, but at the back of the pack.
Are dogs allowed?
Dogs on leashes are allowed.
Can I pick up my packet on race morning?
Packet pick up will be held from 3:00 pm to 4:00 pm at or near the race start line.
I missed the awards ceremony, but won an award. How can I obtain my award?
You can call the offices of the Rowlett Chamber of Commerce the following week. We will not be mailing awards, so you'll need to make arrangements to come by our office to pick up. The phone number is 972-475-3200.
What are your criteria for canceling the race?
By definition, all unforeseeable events or occurrences that may affect the Sunset Santa 5K cannot be succinctly defined. The RCoC acknowledges that the event is in early December and is completely unpredictable in North Texas. As such, the Sunset Santa 5K generally shall occur come rain, snow or shine because RCoC understands the training and expense participants have invested in competing in our race and training. However, if runner safety becomes an issue we will cancel the race.
Can I get a refund?
If you decide not to participate or the race is cancelled, RCoC will not provide refunds to participants, sponsors, vendors, or others who have expended funds on the race. The Sunset Santa 5K requires an extensive amount of planning and pre-event expenses that include proper permitting, course control, and the purchase of shirts and race awards.
Can the event be delayed or postponed due to inclement weather?
It is not possible for us to delay or postpone our race by even an hour or two. The goal of the Sunset Santa 5K is for our runners to participate in our run and stay in the downtown area to enjoy the fine dining, shopping venues and the many vendor booths that will be available. We cannot hamper the small business owners or vendors in downtown Rowlett by closing down the streets any longer than agreed.
